Shipping policy

Shipping Policy

We Strive to ensure that your Matrigen and Benecell products arrive quickly, safely, and in perfect condition. 

Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays). 
• You will receive an email confirmation with tracking information once your order has shipped. 

Shipping Methods & Delivery 

• Standard shipping within the U.S. typically takes 3-7 business days after processing. 
• Expedited shipping options are available at checkout. 
• Delivery times may vary based on location, carrier delays, or holidays. 

Shipping Rates 

• Shipping rates are calculated at checkout based on your location and chose delivery speed.
• Free shipping may be offered on qualifying orders (see current promotions) 

International Shipping

• We currently ship internationally to select countries. 
• Customs fees, duties, and taxes are the responsibility of the customer and vary by destination. 

Order Issues

• If your order is delayed, lost, or arrives damaged, please contact us at TheBeautyForum316@gmail.com within 7 days of delivery so we can assist you. 
  
• Please ensure your shipping address is correct at checkout; we are not responsible for orders shipped with incorrect addresses provided by the customer.